Information and Communication Technologies (ICT)

Access to information is a key component in improving the opportunities for and participation of persons with disabilities in their communities. Accessible information and communication technologies, such as computer software and hardware and mobile phones, can aid the participation of people with specific impairments and communication needs. A growing policy and budget commitment by donors and international organisations has seen a range of case studies, guidelines and policies emerge around the role of ICT in different sectors such as Health, Education and Disaster Risk Reduction.

See also: Assistive devices

World Bank Group (2022) Accessibility in the ICT Sector of Operations

This key resource of Accessible ICT provides a thorough understanding of issues, barriers, principles and legal frameworks, as well as the desired conditions to enable accessible ICT. It provides practical examples of 'good practice' case studies which seek to overcome key challenges, and include and empower people with disabilities to be equally involved in ICT.

UNICEF Web Accessibility Training

This module is designed to improve your skills in creating websites that are more accessible to users with various disabilities. This short course is composed of one module. It is the second of a series of modules on Digital Communications to be developed as part of UNICEF's Digital Labs Virtual Classroom. The course is composed of four sections: 1. What is web accessibility? 2. Considerations for functional diversity 3. How to make websites more accessible? 4. Wrap-up

ITU (2022) Self Paced Online Training on ICT Accessibility

This course was developed in response to the outcomes of WTDC-17, in particular the ITU Regional Initiative for Europe that calls for building human capacities in field of ICT accessibility. These free online certificate courses consist of three modules as follows: • Module 1: Enabling communication for all though ICT accessibility • Module 2: ICT accessibility policy regulations and public procurement standards • Module 3: Achieving ICT acce??ssibility through public procurement It is estimated that the three courses can be completed in eight hours. Certificates will be issued automatically upon the successful completion of a test for each module.

G20 Global Smart Cities Alliance ICT Accessibility

This resource provides information on the linkages between procurement policy and promoting the accessibility of ICT. It includes a model policy that can be adapted for use by cities to support the procurement of accessible ICT. The website also includes a short video that explains the importance and benefits of embedding ICT accessibility in public procurement policy, and uses examples from the City of Chicago and Microsoft.

UNDESA (2018) Disability and Development Report: Chapter 2 (ICT)

Chapter II, Section I of this report looks at SDG target 9c and the situation of people with disabilities related to access and usage of ICT. Examples of national initiatives are provided, and recommendations for improving inclusion and accessibility of ICT for people with disabilities.

Smart Cities for All 2017 G3ict's Smart Cities for All Toolkit

The toolkit contains resources on how to implement ICT accessibility and digital inclusion of people with disabilities in the development of Smart Cities. It includes guides on: communicating the case for stronger commitment to digital inclusion, implementing ICT accessibility standards, adopting an ICT accessibility procurement policy, and integrating inclusion within the innovation process and ecosystems.

G20 Global Smart Cities Alliance ICT Accessibility

This resource provides information on the linkages between procurement policy and promoting accessibility of ICT. It includes a model policy for that can be adapted for use by cities to support the procurement of accessible ICT. The website also includes includes a short video that explains the importance and benefits of embedding ICT accessibility in public procurement policy, and uses examples from the City of Chicago and Microsoft.

UNDESA 2018 Disability and Development Report

Chapter II, Section I of this report looks at SDG target 9c and the situation of people with disabilities related to access and usage of ICT. Examples of national initiatives are provided, and recommendations for improving inclusion and accessibility of ICT for people with disabilities.

CBM (2017) Digital Accessibility Toolkit

This toolkit provides guidance, practical examples and links to resources on producing accessible digital content and communications. It includes: - an overview of key international frameworks on digital accessibility and why it is critical for inclusion for people with disabilities - tools for producing accessible content in electronic documents, videos, and checking web accessibility - tools and information for ensuring procurement of accessible Information and Communication Technologies (ICT) The toolkit is a useful reference to promote the awareness and practice of digital accessibility.

The Global Initiative for Inclusive ICTs (2012) The 2012 CRPD ICT accessibility progress report

This report collates and analyses results of a survey carried out with Disabled Peoples International. It provides information on 52 countries, and can be used by governments, civil society and international organisations to monitor progress on the implementation of the UNCRPD in relation to accessible and assistive ICTs. It identifies six areas that affect ICT accessibility compliance and makes recommendations on how to progress ICT accessibility compliance targeting government, civil society, and educational institutions.

UNESCO (2013) UNESCO Global report: Opening new avenues for empowerment: ICTs to access information and knowledge for persons with disabilities

This report provides information about accessible ICT and highlights good practices from five regions. It provides recommendations at all levels, and thus can be used by policy makers, educators, the IT industry, civil society and persons with disabilities.

Humanity & Inclusion Source: Key list resources on accessible ICT

This key list presents information about accessible communication technology. The resources featured include general information and reports, manuals and tools, and also provides specific resources related to ICT in inclusive education.

International Federation of Hard of Hearing (2008) Accessibility guidelines for Hard of Hearing people

International Federation of Hard of Hearing (IFHOH) is the global peak body for persons who are hard of hearing. These guidelines discuss the use and availability of devices (other than hearing aids) that assist hard of hearing people and the measures required to improve their accessibility to all aspects of society. The paper notes that levels of development differ across the world, depending on such things as hearing screening programs, rehabilitation, hearing aid distribution, legislation and the general availability of information regarding hearing loss. These must be taken into account when addressing accessibility.

AusAID (2013) Accessibility design guide: Universal design principles for Australia's aid program

Annex G of the Accessibility design guide provides information to enable development practitioners and planners make ICT accessible to everyone. It includes information about telephones, public access terminals, television, informational technology and websites. This Annex should be used in conjunction with Annex A: Built environment.

World Federation of the Deaf (2018) Position paper on technology & accessibility

The World Federation of the Deaf is recognised by the United Nations as the official representative for Deaf people in policy formulation. In this position paper, it highlights the role of information and communication technologies as a powerful channel for information creation and exchange, for promoting equitable access to social opportunities, for capacity building and training and for providing new opportunities for Deaf persons. It sets out guiding principles to maximise the incorporation of communication and information technology in every Deaf person’s life.

There are no case studies available

UNICEF (2016) Inclusive Comms Module Part 1

Inclusive Communication Module is dynamic and engaging, it is based on the Disability Orientation module. The content is divided in three chapters of 15 min each, and contains examples from over 30 country offices. Upon completion of the module, it is expected that the communication and fundraising specialist will know what terminology to use when talking about children with disabilities; what’s disability etiquette; and how to make materials and meetings accessible to everyone? Part 1 of the module gives a background of the Convention on the rights of persons with disabilities and tells how to use the correct approaches, as well as respectful terminology. The video has several accessible features: Sign Language interpretation, Audio description, closed captioning.

UNICEF (2016) Inclusive Comms Module Part 2

Part 2 of the Inclusive Communication module focuses on the importance of bringing people with disabilities in all communications materials.

UNICEF (2017) Inclusive Comms Module Part 3

Part 3 of the Inclusive Communication Module provides practical guidance on how to promote accessibility in communications and events.

Picture of a young woman from India with a vision impairment reading Braille plates attached to the wall.  (The plates contain information about computer parts.)

Photo: Christoph Ziegenhardt, 2010

Young Indian woman with a vision impairment, enrolled in computer technology training using Braille. Copyright: CBM