Accessible infrastructure and communications

Persons with disabilities face many obstacles in accessing the physical environment and information and communications, which prevent them from fully exercising their rights and participating in social, cultural and economic life on an equal basis with others.

As services are usually provided from within the built environment, inaccessible infrastructure can limit a person’s access to education, health services and employment, to financial institutions and government services, to law and justice institutions, to polling places, to places of cultural and social activity and to wider participation in family and community life. Inaccessible roads and public transport mean that persons with disabilities also have reduced capacity to travel to access services, or face higher costs associated with private transport options.

Ensuring accessible infrastructure is therefore a critical part of ensuring access to such services. Further, communications and infrastructure that are universally accessible provide benefits to everyone including older people, pregnant women and children.

The United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) Article 9 (Accessibility) requires that States Parties take measures to ensure that information, communications and infrastructure such as buildings roads, indoor and outdoor facilities (including schools, housing, medical facilities, workplaces and transport), and electronic and emergency services, are accessible to persons with disabilities. States Parties should ensure that development cooperation supports and promotes this right to access.

Resources in this section focus on the right to accessible infrastructure and inclusive information and communications technologies and includes position papers, case studies and practical guidance.

Whitzman C, James K and Powaseu I (2013) Travelling Together: Disability Inclusive Road Development in Papua New Guinea PDF

The Travelling Together research took place in Papua New Guinea in 2010–13. The research investigated: the positive and negative impacts of roads on the lives of people with disability, involvement of people with disability in road planning and recommended approaches for engaging people with disability in consultations, planning and management of road and transport infrastructure. Research findings can be used to inform guidelines for road and transport infrastructure planners and implementers on how to include people with disability and better understand their needs as road users; and by people with disability and Disabled Persons Organisations (DPOs) to inform advocacy and advice regarding disability inclusion. This website provides background to the research in addition to several research reports documenting the research findings.

World Health Organization and World Bank (2011) World Report on Disability - Chapter 6: Enabling environments (PDF 2.61 MB) Also available in French, Portuguese and Spanish

This chapter provides an overview of the environmental barriers that persons with disabilities face in accessing the physical environment and information and communications. The report highlights high level measures that can be used to improve access. This chapter should be read in conjunction with recommendations set out in Chapter 9 of the report. The report is useful for donors, governments, implementing organisations and Disabled People’s Organisations in targeting policy change.

Committee on the Rights of Persons with Disabilities (2013) Draft General comment on Article 9 of the Convention – Accessibility (Word 189 KB)

This draft comment provides guidance on understanding and implementing Article 9 of the UNCRPD. The comment has been drafted after consultation with persons with disabilities, DPOs, national human rights institutions and other stakeholders. The draft is open for comment until 21 February 2014, after which time it will be revised.

International Disability Alliance (2012) Submission to CRPD Committee's call for papers on Article 9 of the CRPD (Accessibility) (Word 51 KB)

This submission provides information to further understand accessibility as defined in the UNCRPD, the interaction between accessibility, progressive realisation of the rights enshrined in the UNCRPD and reasonable accommodations. The paper highlights the central role that Disabled People’s Organisations (DPOs) play in formulating national policies and standards on accessibility and in monitoring their implementation. It is useful for policy makers in further understanding their obligations, and provides DPOs and implementers with a better understanding of the UNCRPD as a tool for advocacy.

CBM (2016) Disability Inclusive Eye Health in Sierra Leone Word document (1.23 MB)

This case study provides an example of how the Kissy Eye Hospital in Freetown, Sierra Leone, completed simple, low cost renovations to become more accessible for people with disabilities, particularly those with vision impairment. The Hospital used a guideline to identify potential barriers to access, and then developed simple, low cost solutions. These included repainting walls and doors with high contrast colours and making large, easy to read signs. The result demonstrates that considering universal design principles makes the hospital more user-friendly for all people, not only those with vision impairment.

Washington Group on Disability Statistics technical presentation

Jennifer H. Madans Ph.D., Associate Director for Science, National Center for Health Statistics (NCHS) and Mitchell Loeb,
Health Scientist, NCHS from the secretariat of the Washington Group on Disability Statistics delivered a technical session
on how to use the Washington Group questions in monitoring data systems and how to disaggregate data by disability
followed by a question and answer session at the University of Melbourne on Thursday, 30 April 2015. The presentation
was organised by the Australian Government Department of Foreign Affairs and Trade.

Presentation from the Washington Group on Disability Statistics
Picture of a man silhouetted in a doorway. He is walking down a hallway on 3 continuous ceramic strips. He is using a mobility cane.

Photo: Frédéric Dupoux, 2010

The Société Haitienne d’Aide aux Aveugles, a local DPO, was the first building in Haiti to be equipped with tactile guide way. The tactile guide way is based on good design principles and good practices at the international level. The use of ceramics was developed locally because of its availability, the low cost and ease of fitting and maintenance. This tactile guide way is an innovating practice that can be duplicated in low income countries. Copyright: CBM